This Refund & Cancellation Policy applies to bookings, reservations and other prepaid services provided by The Foothill, subject to the specific terms communicated to the customer at the time of booking.

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1. Booking Confirmation

A booking or reservation is considered confirmed only after The Foothill has accepted the booking and any required advance payment, deposit or other confirmation requirement has been completed.

The cancellation and refund conditions applicable to the booking will be communicated to the customer at the time of confirmation.

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2. Cancellation by the Guest

Guests who wish to cancel a reservation should contact The Foothill as soon as possible.

Cancellation requests may be submitted through:

Email: foothill@gmail.com

or by

Contacting:

+91 9966321452 / +91 9051601133

The cancellation date and time may be determined from the time the cancellation request is received by The Foothill.

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3. Applicable Cancellation Terms

The refund amount, if any, will depend on the cancellation terms applicable to the particular booking.

Different conditions may apply to:

A. Standard accommodation bookings;
B. Promotional or discounted rates;
C. Advance-purchase bookings;
D. Event and banquet bookings;
E. Group bookings;
F. Special packages;
G. Prepaid services; and
H. Other special offers.

Where specific cancellation terms were provided to the customer at the time of booking, those terms will apply to that booking, subject to applicable law.

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4. Non-Refundable Bookings

Certain rates, promotional offers, packages or services may be designated as non-refundable.

Where a booking is expressly identified as non-refundable before payment or confirmation, amounts paid may not be refundable except where a refund is required by applicable law or The Foothill agrees otherwise.

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5. No-Show

If a guest does not arrive for a confirmed reservation without cancelling in accordance with the applicable cancellation terms, the reservation may be treated as a no-show.

Any refund for a no-show will depend on the cancellation conditions applicable to the booking.

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6. Changes to Booking Dates

Requests to change check-in or check-out dates are subject to availability.

A change may result in:

A. A different room rate;
B. Additional charges;
C. Changes to taxes or fees; or
D. Application of the cancellation conditions applicable to the original booking.

A booking date change is not automatically guaranteed.

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7. Early Departure

If a guest checks out earlier than the original departure date, any refund for unused nights will depend on the cancellation terms applicable to the booking.

Unless expressly stated otherwise, unused nights are not automatically refundable.

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8. Event and Banquet Cancellations

Event, banquet, celebration and group bookings may be subject to separate cancellation terms because such bookings may involve advance arrangements, food, staffing, decorations and other services.

The applicable cancellation charges and refund terms will be communicated to the customer before confirmation of the event.

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9. Cancellation by The Foothill

In exceptional circumstances, The Foothill may need to cancel or modify a confirmed booking because of circumstances such as:

A. Safety concerns;
B. Significant property damage;
C. Government restrictions;
D. Natural disasters;
E. Severe weather;
F. Public emergencies;
G. Operational circumstances; or
H. Other circumstances beyond reasonable control.

Where The Foothill cancels a confirmed booking and cannot provide a suitable alternative, the customer will be informed and an appropriate resolution will be provided in accordance with the applicable booking terms and applicable law.

Where applicable, this may include a refund of amounts paid for the affected service.

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10. Refund Processing

Where a refund is approved, it will normally be processed to the original payment method.

The time taken for the refund to appear in the customer's account may depend on the relevant bank, card issuer, payment gateway or financial institution.

The Foothill is not responsible for delays caused solely by a third-party payment provider or financial institution.

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11. Payment Gateway and Transaction Charges

Where permitted by applicable law and where disclosed at the time of booking, non-refundable payment-processing or transaction charges may be deducted from an otherwise eligible refund.

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12. Refund Request

To request a refund, please provide:

A. Booking name;
B. Booking/reference number, if applicable;
C. Check-in date;
D. Check-out date;
E. Contact number;
F. Payment details or transaction reference, where required; and
G. Reason for cancellation, where applicable.

The Foothill may request additional information reasonably necessary to verify the booking and process the refund.

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13. Refund Eligibility

Submission of a cancellation or refund request does not automatically guarantee a refund.

The request will be reviewed against:

The applicable booking terms;
A. The cancellation date and time;
B. Payment records;
C. The type of booking or service; and
D. Applicable law.

14. Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted.

Where applicable law provides a mandatory right to cancellation, refund, replacement, compensation or another remedy, the applicable legal requirement will prevail.

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15. Policy Changes

The Foothill may update this Refund & Cancellation Policy from time to time.

For confirmed bookings, the cancellation terms communicated to the customer at the time of booking will generally apply, subject to applicable law.

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16. Contact Information

The Foothill

Uttarpalash, Debidanga, Silliguri – 734003, West Bengal, India

Phone: +91 9966321452 / +91 9051601133

Email: foothill@gmail.com