The Foothill (“The Foothill”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, submit an enquiry, communicate with us, make a reservation or use our services.

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By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

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1. About The Foothill

The Foothill is a hospitality and leisure destination located at:

Uttarpalash, Debidanga, Silliguri – 734003, West Bengal, India

Our services and facilities may include accommodation, restaurant and café services, swimming pool, sports and recreational facilities, banquet and event facilities, and other related services.

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2. Information We Collect

We may collect personal information that you voluntarily provide to us through our website, telephone, email or other communication channels.

This may include:

A. Name
B. Phone/mobile number
C. Email address
D. Check-in date
E. Check-out date
F. Booking or reservation details
G. Number of guests, where applicable
H. Event or celebration details
I. Enquiry details
J. Messages or other information you choose to provide

Our website's enquiry form currently requests a visitor's name, phone number, email address, check-in date, check-out date and message.

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Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through Wix, cookies and similar technologies.

This may include:

A. IP address
B. Browser and device information
C. Operating system
D. Pages visited
E. Date and time of visits
F. Referring website
G. Website interaction information
H. Approximate location information
 

3. How We Use Your Information

We may use your information to:

A. Respond to enquiries.
B. Respond to booking requests.
C. Check availability and communicate accommodation options.
D. Process and manage reservations.
E. Communicate with you before, during or after your stay.
F. Arrange events, celebrations or other requested services.
G. Provide restaurant, café or other services requested by you.
H. Respond to customer-service requests.
I. Process payments where applicable.
J. Maintain business and transaction records.
K. Improve our website, facilities and guest experience.
L. Maintain website and information security.
M. Detect and prevent fraud, misuse or unauthorised activity.
N. Comply with applicable legal and regulatory requirements.

Where permitted by applicable law and where appropriate consent has been obtained, we may also use your contact information to send promotional communications about offers, events and services.

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4. How We Process Personal Information

Depending on the circumstances and applicable law, we may process personal information:

A. With your consent;
B. To respond to a request or enquiry made by you;
C. To provide or arrange services requested by you;
D. To perform or administer a booking or other transaction;
E. To comply with legal obligations;
F. To protect our legitimate business interests; or
G. For another lawful purpose permitted under applicable law.

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5. Sharing of Information

We do not sell your personal information.

Where reasonably necessary to provide our services or operate our website, we may share relevant information with service providers such as:

A. Website and hosting providers;
B. Booking or reservation platforms;
C. Payment processors;
D. Banking and financial service providers;
E. IT and technology providers;
F. Email and communication providers;
G. Professional advisers; and
H. Government, regulatory or law-enforcement authorities where legally required.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

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6. Wix and Third-Party Services

Our website is operated using Wix. Wix and other technology providers may process certain information relating to website visitors and users.

Third-party providers may have their own privacy policies and terms governing their processing of information.

You should review the relevant third-party privacy policies where applicable.

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7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

A. Website functionality;
B. Security;
C. Remembering preferences;
D. Website performance;
E. Analytics;
F. Understanding visitor behaviour; and
G. Improving the website.

Where required by applicable law, appropriate consent may be obtained before using non-essential cookies.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

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8. Payment Information

If online payments are offered, payment transactions may be processed by third-party payment providers.

Where payment information is processed through a third-party payment provider, that provider may process the information in accordance with its own terms, privacy policy and security practices.

The Foothill does not intend to store complete card or banking credentials unless specifically required for a lawful business purpose.

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9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Retention periods may depend on:

A. The nature of the information;
B. The purpose for which it was collected;
C. Booking and transaction requirements;
D. Accounting and tax requirements;
E. Legal obligations;
F. Dispute resolution; and
G. Legitimate business requirements.

When personal information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

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11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, which may include requesting:

A. Access to information concerning the processing of your personal data;
B. Correction of inaccurate information;
C. Deletion of personal information where legally permitted;
D. Withdrawal of consent where processing is based on consent; and
E. Resolution of a privacy-related grievance.

Requests may be made using the contact information below.

We may need to verify your identity before processing certain requests.

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12. Marketing Communications

Where you have provided the required consent, we may contact you about:

A. Special offers;
B. Accommodation packages;
C. Events;
D. Dining and café offers;
E. Seasonal promotions;
F. Property updates; and
G. Other services offered by The Foothill.

You may request to stop receiving promotional communications.

Transactional or service-related communications, such as booking-related messages, may still be sent where necessary.

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13. Children's Information

Our website is not intended to knowingly collect personal information directly from children.

Where information concerning a child is required for a booking or service, it should ordinarily be provided by the child's parent, guardian or another authorised adult.

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14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms or other external services.

We are not responsible for the privacy practices or content of those third-party services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

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5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The revised policy will be published on this website with an updated “Last Updated” date.

 

16. Contact Us

For privacy-related questions, requests or complaints, please contact:

The Foothill

Uttarpalash, Debidanga, Silliguri – 734003, West Bengal, India

Phone: +91 9966321452 / +91 9051601133

Email: foothill@gmail.com

Privacy/Grievance Contact: Sonali Mondal - 9051601133

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17. Applicable Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data-protection and consumer-protection laws.

Nothing in this Privacy Policy is intended to restrict any right or remedy available to an individual under applicable law.